Privacy Policy

Last updated: February 2, 2026

1. Introduction

Silence VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service.

2. Information We Collect

2.1 Account Information

Email address (for account creation and communication)
Payment information (processed by Stripe, not stored by us)
Account preferences and settings

2.2 Usage Information

Data transfer amounts (for billing purposes only)
Server connection times (for billing purposes only)
Server regions used
Account activity logs (server creation/deletion)

2.3 Technical Information

IP address (only for account security and fraud prevention)
Device type and browser information
Error logs and diagnostic information

3. Information We Do NOT Collect

We do not log, monitor, or store:

Your browsing activity or websites visited
Content of your internet traffic
DNS queries made through our VPN
Connection timestamps beyond billing requirements
Your real IP address once connected to VPN

4. How We Use Your Information

We use collected information to:

Provide and maintain our VPN service
Process payments and manage billing
Communicate with you about your account
Provide customer support
Improve our service and user experience
Comply with legal obligations
Prevent fraud and abuse

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

5.1 Service Providers

AWS (for infrastructure and hosting)
Stripe (for payment processing)
Email service providers (for account communications)

5.2 Legal Requirements

When required by law or legal process
To protect our rights and property
To prevent fraud or abuse
In emergency situations to protect safety

6. Data Security

We implement appropriate security measures to protect your information:

Encryption in transit and at rest
Secure authentication systems
Regular security audits and updates
Limited access to personal data
AWS security infrastructure and compliance

7. Data Retention

We retain your information only as long as necessary:

Account information: Until account deletion
Billing records: As required by law (typically 7 years)
Usage logs: 30 days maximum
Support communications: 2 years

8. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and associated data
Export your data
Opt out of marketing communications
Request information about data processing

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

AWS global infrastructure with appropriate security measures
Compliance with applicable data protection laws
Contractual protections with service providers

10. Children's Privacy

Our service is not intended for children under 14. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Cookies and Tracking

We use minimal cookies and tracking:

Essential cookies for service functionality
Authentication tokens for login sessions
No third-party tracking or advertising cookies
No behavioral tracking or profiling

12. Third-Party Services

Our service integrates with:

AWS: Infrastructure and hosting (subject to AWS Privacy Policy)
Stripe: Payment processing (subject to Stripe Privacy Policy)
WireGuard: VPN protocol (open source, no data collection)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will:

Post the updated policy on this page
Update the "Last updated" date
Notify you of material changes via email
Provide reasonable notice before changes take effect

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Support: info@silencewerks.com