Privacy Policy

Last updated: July 1, 2026

1. Introduction

Silence VPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service. We process personal data in accordance with the EU General Data Protection Regulation (GDPR).

1a. Data Controller

The controller responsible for your personal data is:

silenceWerks Limited
Email: info@silencewerks.com

For a full legal notice (Impressum), see our Impressum.

2. Information We Collect

2.1 Account Information

Email address (for account creation and communication)
Payment information (processed by Stripe, not stored by us)
Account preferences and settings

2.2 Usage Information

Data transfer amounts (for billing purposes only)
Server connection times (for billing purposes only)
Server regions used
Account activity logs (server creation/deletion)

2.3 Technical Information

IP address (only for account security and fraud prevention)
Device type and browser information
Error logs and diagnostic information

3. Information We Do NOT Collect

We do not log, monitor, or store:

Your browsing activity or websites visited
Content of your internet traffic
DNS queries made through our VPN
Connection timestamps beyond billing requirements
Your real IP address once connected to VPN

4. How We Use Your Information

We use collected information to:

Provide and maintain our VPN service
Process payments and manage billing
Communicate with you about your account
Provide customer support
Improve our service and user experience
Comply with legal obligations
Prevent fraud and abuse

4a. Legal Basis for Processing

Under the GDPR, we rely on the following lawful bases to process your personal data:

Performance of a contract — to create your account, provision VPN servers, and process billing for the service you request.
Legitimate interests — to secure our systems, prevent fraud and abuse, and improve our service. We balance these interests against your rights.
Legal obligation — to retain billing and tax records as required by law.
Consent — for optional marketing communications, where applicable. You may withdraw consent at any time.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

5.1 Service Providers

AWS (for infrastructure and hosting)
Stripe (for payment processing)
Email service providers (for account communications)

5.2 Legal Requirements

When required by law or legal process
To protect our rights and property
To prevent fraud or abuse
In emergency situations to protect safety

6. Data Security

We implement appropriate security measures to protect your information:

Encryption in transit and at rest
Secure authentication systems
Regular security audits and updates
Limited access to personal data
AWS security infrastructure and compliance

7. Data Retention

We retain your information only as long as necessary:

Account information: Until account deletion
Billing records: As required by law (typically 7 years)
Usage logs: 30 days maximum
Support communications: 2 years

8. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and associated data ("right to erasure")
Export your data ("right to data portability")
Restrict or object to certain processing
Withdraw consent at any time, where processing is based on consent
Opt out of marketing communications
Request information about data processing

To exercise any of these rights, contact us at info@silencewerks.com. You also have the right to lodge a complaint with a supervisory authority. Our lead supervisory authority is [German data protection authority — e.g. the State Commissioner for Data Protection of the relevant Bundesland].

9. International Data Transfers

Your account data is hosted in the European Union. Where personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including:

EU Standard Contractual Clauses (SCCs) with our service providers
Transfers to recipients in countries covered by a European Commission adequacy decision
AWS global infrastructure with contractual and technical protections

Note: when you connect to a VPN server in a region you select, your internet traffic exits in that region. We do not log the content of that traffic (see Section 3).

10. Children's Privacy

Our service is not intended for children under 14. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Cookies and Local Storage

Our website does not set tracking or advertising cookies. We use your browser's local storage only for the following strictly necessary and functional purposes:

Authentication tokens — stored in local storage to keep you signed in. These are essential for the service to function.
No third-party tracking, advertising, behavioral profiling, or analytics cookies are used.

Because this storage is strictly necessary or functional and we do not track you, no cookie consent banner is required. If we introduce analytics or other non-essential storage in future, we will ask for your consent first.

12. Third-Party Services

Our service integrates with:

AWS: Infrastructure and hosting (subject to AWS Privacy Policy)
Stripe: Payment processing (subject to Stripe Privacy Policy)
WireGuard: VPN protocol (open source, no data collection)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will:

Post the updated policy on this page
Update the "Last updated" date
Notify you of material changes via email
Provide reasonable notice before changes take effect

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Support: info@silencewerks.com